Job Summary

We are looking for a skilled German-speaking M365 L2 Support Engineer to provide end-user and operational support for Microsoft 365 services. The candidate will be responsible for troubleshooting complex issues, supporting enterprise users, coordinating with L3 teams, and ensuring a high level of customer satisfaction.

Key Responsibilities

- Provide Level 2 support for Microsoft 365 services.
- Troubleshoot and resolve incidents related to:
- Microsoft Teams
- OneDrive for Business
- SharePoint Online
- Microsoft Entra ID (Azure AD)
- Outlook Client Issues
- Manage user and group administration activities.
- Handle mailbox management, permissions, shared mailboxes, and distribution groups.
- Investigate authentication, MFA, Conditional Access, and identity-related issues.
- Support Intune device enrollment and compliance-related activities.
- Monitor service health and analyze Microsoft advisories.
- Perform root cause analysis and document resolutions.
- Work with L3 engineers and Microsoft support for critical incidents.
- Ensure SLA compliance and timely incident resolution.
- Participate in knowledge transfer sessions and maintain documentation.

Required Skills

- Solid knowledge of Microsoft 365 Administration.
- Experience with:
- Exchange Online




- Microsoft Teams Administration
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Understanding of Active Directory and Hybrid environments.
- Experience with PowerShell for Microsoft 365 administration.
- Knowledge of MFA, Conditional Access, and security best practices.
- Experience in incident, request, and problem management.

Preferred Qualifications

- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification

Soft Skills

- Fluent German communication skills (spoken and written).
- Strong customer-facing and stakeholder management skills.
- Excellent troubleshooting and analytical abilities.
- Ability to work in a global support environment.
- Flexible to support critical incidents and on-call activities when required.

Roles &

Responsibilities Summary

- End-user support for Microsoft 365 services.
- Incident and service request handling.
- Escalation management with L3 and vendors.
- User administration and access management.
- Documentation and knowledge management.
- Continuous service improvement initiatives.

📌 German-speaking (Gurugram)
🏢 ITC Infotech
📍 Gurugram