About the job

Join Sodexo India and become part of a dynamic team committed to delivering exceptional service experiences and quality-of-life services.

We are looking for a professional, customer-focused and well-organized Front Office Executive to support front-office operations and helpdesk coordination across our client locations in Delhi / Gurgaon.

The role will be responsible for managing incoming calls, emails, visitor interactions, customer queries, complaints and service requests. You will act as the first point of contact for clients, employees and visitors while coordinating with the on-site operations team to ensure timely resolution of requests and seamless service delivery.

As a key interface between clients and the Sodexo operations team, you will play an important role in maintaining service standards, effective communication, customer satisfaction and operational transparency.

We seek an individual with excellent communication skills, a customer-first approach, strong coordination abilities and the determination to deliver a professional front-office experience.

Main objectives and expectations:

- Manage front-office and helpdesk operations, acting as the first point of contact for incoming calls, emails, visitors, queries and complaints.
- Receive, register and record customer complaints and service requests through the designated helpdesk system.
- Generate work orders and coordinate with the relevant Sodexo on-site teams for timely assignment and resolution.
- Follow up on open and pending work orders and ensure timely closure of completed service requests.
- Coordinate with internal departments and operational teams to facilitate smooth service delivery.
- Maintain accurate records of incoming requests, complaints, work orders, resolutions and closures.
- Prepare daily,



weekly and monthly MIS reports based on service requests and work-order data for management and client review.
- Handle customer queries and complaints professionally, ensuring effective communication and appropriate escalation wherever required.
- Maintain confidentiality and security of all client, employee and facility-related information.
- Ensure the front-office/helpdesk area and associated equipment are maintained in a clean, organized and professional manner.
- Maintain professional grooming standards and follow all applicable site procedures and organizational guidelines.
- Demonstrate effective time management and the ability to manage multiple requests in a fast-paced working environment.

Required Skills:

- Graduate from a recognized institution.
- 1–4 years of relevant experience in Front Office Operations, Reception, Helpdesk Management, Customer Service or Administration.
- Experience in Facility Management, Hospitality, Hotels, Corporate Offices or other service-oriented industries will be preferred.
- Excellent verbal and written communication skills.
- Good working knowledge of MS Office, particularly MS Word and MS Excel.
- Familiarity with email handling, computer applications and helpdesk/service request management systems.
- Robust customer service orientation and interpersonal skills.
- Ability to interact professionally with clients, employees, visitors and different stakeholders.
- Good coordination, follow-up, problem-solving and multitasking abilities.
- Effective time management skills and the ability to work under pressure.

Job Details:

- Position: Front Office Executive
- Location: Delhi / Gurgaon
- Experience: 1–4 Years
- Compensation: Monthly salary up to ₹30,000, depending on experience and suitability.

Interested candidates can share their updated resumes with:

Hira Tofiq – Talent Acquisition

WhatsApp: (phone hidden)

Email: [email protected]

📌 Front Office Executive (Delhi)
🏢 Sodexo
📍 Delhi