Company Description Hotel Galaxy Grand is a star-rated hotel located in Hazratganj, Lucknow, known for its grandeur, modern amenities, and high-quality guest services. The hotel features multiple luxurious banquet halls and a spacious terrace, offering an elegant setting for events such as birthday parties, anniversaries, reunions, Weddings, Engagements, Reception and family gatherings. With a focus on creating memorable experiences, the hotel aims to impress guests through attentive service and well-appointed facilities.

Team members join a professional environment that values hospitality, reliability, and guest satisfaction.

Role Description The Front Desk Receptionist is a full-time, on-site role based at Hotel Galaxy Grand in Lucknow. This role is responsible for welcoming guests, managing check-in and check-out procedures, handling room reservations, and providing information about hotel services and local attractions. Daily tasks include answering phone calls, responding to inquiries, coordinating with housekeeping and other departments, processing payments, and maintaining accurate guest records.





The Receptionist ensures a smooth front desk operation, addresses guest concerns promptly, and supports a courteous, efficient, and skilled atmosphere in the lobby area.

Qualifications

- Strong customer service and communication skills to interact effectively with guests and team members.
- Proficiency in receptionist duties, including check-in/check-out processes and reservation handling.
- Professional phone etiquette and ability to manage multiple incoming calls and inquiries.
- Clerical skills such as basic computer proficiency, data entry, record keeping, and handling documentation.
- Ability to remain calm under pressure, prioritize tasks, and resolve guest issues with a positive attitude.
- Previous experience in hospitality, front desk, or customer-facing roles is preferred.
- Basic knowledge of hotel management systems or willingness to learn on the job.
- High school diploma or equivalent; additional training in hospitality or office administration is a plus.

📌 Front Desk Receptionist (Lucknow)
🏢 Hotel Galaxy Grand
📍 Lucknow