JOB DESCRIPTIONFront Desk Manager – Joey’s Hostel AgraDepartment: Front Office & Guest Relations

Location: Joey’s Hostel, Agra, Uttar Pradesh

Reporting To: Property Manager / Operations Team

- Job SummaryWe are looking for a confident, guest-oriented, and proactive Front Desk Manager to lead front office operations at Joey’s Hostel Agra. The ideal candidate should have excellent communication skills, a welcoming personality, and the ability to manage a young, energetic team while ensuring exceptional guest experiences.

Experience in hostels, boutique hotels, or backpacker properties will be preferred.
- Key Roles & ResponsibilitiesA. Front Desk Operations

- Manage daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
- Ensure accurate guest registration, billing, cash handling, and shift handovers.
- Monitor bookings and availability across OTAs, including Booking.com, Hostelworld, and MakeMyTrip.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and timely issue resolution.
- Ensure proper implementation of front office SOPs and night audit procedures.

B. Guest Experience & Community





- Create a welcoming environment for domestic and international travellers.
- Handle guest complaints professionally and resolve issues promptly.
- Encourage positive guest reviews and monitor online feedback.
- Assist guests with local recommendations, sightseeing, transport, and experiences.
- Promote hostel activities, tours, and the rooftop café to enhance guest engagement and ancillary revenue.

C. Revenue & Sales

- Maximise revenue through upselling of private rooms, dorm beds, café offerings, tours, and other services.
- Monitor occupancy, room rates, cancellations, and booking patterns.
- Encourage direct bookings and repeat stays wherever possible.
- Ensure all guest charges and additional services are accurately billed.

D. Team Management

- Supervise and guide front desk associates to maintain service standards.
- Prepare staff rosters and ensure adequate shift coverage.
- Conduct team briefings, training, and regular performance reviews.
- Maintain discipline, grooming standards, and professional conduct.

E. Cash, Reports & Administration

- Maintain accurate cash records, daily revenue reports, and shift closing statements.
- Ensure

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📌 Front Desk Manager (Agra)
🏢 Joey's Hostel
📍 Agra