- Place and process export orders in the company’s ERP/system.
- Coordinate with overseas customers regarding order confirmations, delivery timelines and shipment status.
- Coordinate with production, dispatch, logistics and accounts teams to ensure timely order execution.
- Follow up with international customers for pending payments and maintain an updated outstanding payment tracker.
- Coordinate with the accounts team to verify payments received and reconcile outstanding invoices.
- Maintain accurate records of export orders, shipments, customer communications and payment status.
- Prepare regular reports and update order and payment trackers using MS Excel.
- Ensure timely follow-up and smooth coordination between customers and internal departments.

Required Skills:

- Experience in export coordination,



order processing, customer coordination or a similar role.
- Valuable communication skills, particularly in written and spoken English.
- Strong follow-up, coordination and organizational skills.
- Working knowledge of MS Excel and ERP systems.
- Ability to maintain records, track payments and manage multiple orders.
- Attention to detail and a customer-oriented approach.

Preferred Qualification:

Graduate in Commerce, Business Administration or a related field.

Preferred: Experience in jewellery manufacturing, export-oriented manufacturing or international customer coordination.

📌 Export Executive (Mumbai)
🏢 Royal Chain
📍 Mumbai