We’re Hiring | Site Director – Operations

? Mumbai, India | Sembridge

Sembridge is seeking an experienced Site Director – Operations with a strong background in the International BPO industry to lead our Mumbai operations, drive business performance, and deliver operational excellence.

Key Responsibilities:

- Lead site operations, ensuring achievement of business targets, SLAs, and quality metrics.
- Manage and develop large teams and operational leaders.
- Drive productivity, process improvement, and cost optimization.
- Strengthen client relationships and stakeholder engagement.
- Ensure operational governance, compliance, and continuous improvement.

What We’re Looking For:

- Proven experience in senior operations leadership within the BPO industry.
- Robust expertise in large-scale team management, client management, and performance delivery.
- Excellent strategic planning, people leadership, and problem-solving skills.

If you’re a results-driven BPO leader ready to take on a strategic leadership role, we’d love to hear from you! ? Apply directly through LinkedIn.

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📌 Director Site Operations (Mumbai)
🏢 Sembridge
📍 Mumbai