? Location: Indore, MP | Work from Office

? Experience: 1–4 Years

? Shift: US Night Shift

Sofmen Technologies Pvt. Ltd. is looking for a customer-focused Technical Support Executive to support international clients and resolve application-related issues.

Key Responsibilities

- Handle customer queries via calls, emails, and messages.
- Troubleshoot application issues and user access problems.
- Manage support tickets and ensure timely resolution.
- Coordinate with technical teams for complex issues.
- Maintain proper documentation and keep customers updated.

Requirements

- 1–4 years of experience in Technical/Application Support or IT Helpdesk.
- Positive English communication and problem-solving skills.
- Basic knowledge of web applications and troubleshooting.
- Willingness to work night shifts from our Indore office.

PREFERRED EXPERIENCE

- Experience supporting SaaS platforms, software products, or business applications.
- Exposure to incident management, ticket resolution, and SLA-based support.
- Familiarity with database validation, data synchronization, or application monitoring.

📌 Customer Support Executive (Indore)
🏢 Sofmen Technologies
📍 Indore