Company Description SellerMate.AI helps brands and agencies run profitable Amazon PPC campaigns with greater speed, clarity, and control. By combining AI intelligence, automation, and deep marketplace expertise, the company simplifies Amazon Ads management so sellers can make smarter, data-driven decisions. Its product suite includes AI recommendations, automated rule-based controls, BI dashboards, and product and market research tools for ASIN and keyword tracking.

SellerMate.AI also offers AI-powered bid and budget dayparting to optimize performance throughout the day. The team is focused on building scalable, sustainable advertising solutions for marketplace teams that want better control over spend and growth.

Role Description The Customer Success Manager is a full-time, remote role responsible for driving customer adoption, satisfaction, and retention for SellerMate.AI’s Amazon PPC solutions. Day-to-day, this role will onboard new customers, guide them through best practices, and help configure account settings, rules, and dashboards to align with their business goals.

The Customer Success

Manager will regularly review performance, interpret key metrics, and present clear recommendations to help customers optimize campaigns and maximize ROI. This role will proactively manage customer relationships, respond to inquiries, and coordinate with product,



support, and sales teams to resolve issues and identify growth opportunities. The position also involves gathering customer feedback, contributing to product improvements, and creating helpful resources such as playbooks, FAQs, and training materials.

Qualifications

- Customer Satisfaction and Customer Retention skills to ensure clients achieve measurable value and remain engaged over time.
- Customer Service and Relationship Building skills to manage accounts, address concerns, and foster long-term partnerships.
- Strong Analytical Skills to interpret campaign performance data, identify trends, and communicate actionable insights.
- Experience in SaaS, ad tech, or digital advertising, preferably with Amazon PPC or marketplace advertising platforms.
- Excellent written and verbal communication skills, with the ability to explain complex concepts in a transparent, practical way.
- Proven ability to work independently in a remote environment, manage multiple accounts, and prioritize tasks effectively.
- Comfort using CRM tools, analytics dashboards, and productivity software; familiarity with BI tools is a plus.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

📌 Customer Success Manager (India)
🏢 Travelexic
📍 India