Company Description AIRIQ 365 is a technology-led B2B travel solutions platform that supports over 75,000 travel agents and industry partners across India with ready-to-sell travel products and reliable booking solutions. Through curated fixed departures, pre-purchased air tickets, and hotel inventories, the company helps travel professionals sell more effectively, operate efficiently, and grow their businesses. With AIRIQ B2B and TripXL as key brands, AIRIQ 365 delivers specialised solutions in air ticketing, holiday packages, and curated travel products.

The organization is Great Place To Work Certified for 2025–2026, reflecting its commitment to a strong people-focused culture. AIRIQ 365 remains dedicated to empowering India’s travel trade ecosystem with dependable service, robust partner support, and future-ready B2B travel offerings.

Role Description This is a full-time, on-site Customer Support Executive role based in Siliguri. The role involves handling customer/agent queries and issues across multiple channels, ensuring timely and accurate responses related to bookings, products, and platform usage.

The Customer Support

Executive will assist travel agents and partners with online support, troubleshoot basic technical and account-related problems, and escalate complex issues to relevant teams.

Responsibilities include maintaining high levels of customer/agent satisfaction, documenting interactions, following up on pending cases,



and adhering to service quality and response time standards. The role also requires collaborating with internal teams to improve support processes and contribute feedback on recurring customer challenges.

Qualifications

- Robust customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining professional communication.
- Experience in managing Customer Satisfaction, including handling feedback, resolving complaints, and ensuring positive service outcomes.
- Ability to provide Online Support, including responding through chat, email, and other digital channels efficiently and accurately.
- Basic Technical Support capabilities, such as guiding users through platform features, troubleshooting common issues, and escalating technical problems appropriately.
- Excellent verbal and written communication skills in English & Hindi; additional regional languages are an advantage.
- Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced, process-driven environment.
- Prior experience in customer support, preferably in travel, hospitality, or technology-driven services.
- Minimum of a high school diploma; a bachelor’s degree in any discipline is preferred.
- Comfort with using CRM tools, ticketing systems, and standard office software.
- Willingness to

📌 Customer Support Executive (Siliguri)
🏢 AIRIQ 365
📍 Siliguri