Short Description:

In this role, you will serve as the primary point of contact for customers seeking support with a wide variety of technical and non-technical issues.

Description:

You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.

Responsibilities:

- Responding promptly to helpdesk tickets via phone, email, or web-based channels
- Troubleshooting and resolving customer issues using established procedures and resources
- Documenting all customer interactions and resolutions in a ticketing system
- Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
- Assisting with onboarding and support for current/existing users
- Collaborating closely with team members to ensure timely and accurate issue resolutions
- Maintaining a high standard of customer service and professionalism in all interactions

📌 Customer Service Admin Support (Bengaluru)
🏢 Oracle
📍 Bengaluru