Company Description:- Impressions Printing & Packaging Ltd. (IPPL), specializes in sheet-fed and web-offset printing for diverse commercial and packaging needs. The company operates world-class sheet-fed machines and advanced heat set and cold set presses, handling complex printing specifications and cutoffs. IPPL offers a full range of pre-press, press, and post-press services, including lamination, folding, various binding methods, stitching, die-cutting, and shrink wrapping.

The team is experienced in executing high-quality printing and packaging jobs within strict timelines. IPPL is committed to meeting client targets through reliable service, technical expertise, and solid production capabilities.

Job Title: Customer Relationship Management Executive

Department: Sales / Customer Service / Marketing

Experience: 1–3 years

Key Responsibilities:-

- Customer Relationship Management: Build and maintain positive relationships with existing and potential customers.
- Customer Support: Handle customer inquiries, requests, and complaints through phone calls, emails, and other communication channels.
- Customer Follow-up: Follow up with customers to ensure their needs are met and issues are resolved promptly.
- Customer Retention:



Maintain customer satisfaction and encourage repeat business.
- CRM Database Management: Update and maintain accurate customer information, interaction records, and feedback in CRM software.
- Sales Coordination: Coordinate with the sales and marketing teams to identify customer needs and business opportunities.
- Feedback Management: Collect customer feedback and suggest improvements in products and services.
- Reporting: Prepare reports on customer interactions, complaints, satisfaction levels, and follow-up activities.
- Issue Resolution: Coordinate with internal departments to resolve customer problems efficiently.

Required Skills:-

- Good verbal and written communication skills
- Strong interpersonal and customer-handling skills
- Problem-solving and conflict-resolution abilities
- Basic computer knowledge and MS Excel skills
- Knowledge of CRM software such as Salesforce, Zoho CRM, or HubSpot
- Time management and organizational skills
- Patience, empathy, and a customer-focused attitude
- Graduate degree in Business, Marketing, Communications, or a related field is preferred.

? Apply via LinkedIn or share your profile with us via email ([email protected]).

📌 Customer Relationship Management Executive (Samba)
🏢 Impressions Printing u0026 Packaging
📍 Samba