Job Title: Head - CRM

Real Estate Experience

Department: Customer Relationship Management

Location: Bengaluru

Experience: 5–10 Years in Real Estate CRM

Preferred Candidates: Real Estate Experience only

- Role Purpose

Own the complete post-sales customer journey for assigned projects from booking to possession. Drive timely collections, minimize escalations, and ensure >90% CSAT while protecting company cash flow.
- Key Responsibilities

A. Collections & Cash Flow
- Track and follow-up on milestone, EMI, and final demand payments for 150-200 customers
- Achieve monthly/quarterly collection targets
- Coordinate with Sales, Accounts & Legal
- Drive 100% collection before handover; initiate cancellation process for chronic defaulters

B. Customer Lifecycle Management
- Single point of contact from post booking till possession
- Conduct welcome calls, allotment, agreement, demand letter ,GTS, RERA explanation, registration support & entire documentation
- Handle site visits, construction updates, modification requests, and query resolution <24 hrs. TAT
- Manage CRM tool entries: update payment status, call logs, escalation tracker, feedback

C. Documentation & Compliance




- Ensure timely execution of ATS, Sale Deed, loan documents, TDS forms
- Maintain customer files with 100% audit compliance for RERA, GST, and internal SOP
- Support registration team with customer coordination and document pickup

D. Handover
- Coordinate snag list, key handover
- Reduce negative handover feedback

E. Reporting & MIS
- Daily collection dashboard + weekly overdue aging report to CRM Manager
- Monthly customer health report: # escalations, TAT breach, collection efficiency
- Flag potential cancellations/ legal risks in advance with mitigation plan
- KPIs You’ll Be Measured On

KRA Target Weight

Monthly Collection vs Target 100%

TAT for Query Resolution <24 hrs.

Documentation Compliance 100% audit score

Skills & Qualifications

Must Have

- Graduate preferred
- 5-10 years in Real Estate CRM with reputed builder.
- Solid with Excel: VLOOKUP, Pivot, Aging reports. CRM tools: Salesforce/Sell. Do/Far vision
- Excellent negotiation + objection handling. Kannada + Hindi mandatory, English fluent

📌 CRM - Head/GM/Manager ( Real Estate ) (Bengaluru)
🏢 Amberstone
📍 Bengaluru