Command Center Operator and Project Manager

Location: Bangalore

Experience: 5–10 years in project management, command center operations, technology implementation, smart city / surveillance / IoT / IT infrastructure projects

Employment Type: Full-Time

About the Role

We are looking for an experienced and highly driven Command Center Operator and Project Manager to lead the planning, implementation, integration, commissioning and operational readiness of technology-enabled Command Centers.

The role will involve managing multiple technology, infrastructure and operational workstreams including ANPR, CCTV and video surveillance, IoT devices, GIS/GPS, command-and-control platforms, dashboards, AI/analytics, communication systems, networking, data centers, AWS cloud management, incident management and third-party integrations.

The Project Manager will act as the central point of coordination between the client, technology teams, system integrators, vendors, field teams and internal stakeholders to ensure that the Command Center is always operational, manage 24/7 operations, people management, Task management.

Key Responsibilities

1. Project Planning & Execution

- Own the complete project lifecycle from project initiation through implementation, commissioning and handover.
- Develop detailed project plans, milestones, dependencies and implementation schedules.
- Define project deliverables, resource requirements, timelines and acceptance criteria.
- Track project progress against approved schedules and budgets.
- Identify project risks, dependencies and bottlenecks and implement corrective actions.
- Conduct regular project review meetings with internal and external stakeholders.

2. Command Center Implementation

- End to operations and functioning of Command Center infrastructure and technology systems.
- Coordinate deployment of:
- ANPR, CCTV and video surveillance systems
- Video Management Systems (VMS)
- Video walls and operator consoles
- Command & Control platforms
- IoT and sensor systems
- GIS/GPS systems
- AI/ML analytics
- Incident and event management systems
- Access control and security systems
- Communication and notification systems
- Network and connectivity infrastructure
- Servers, storage and data center infrastructure
- Dashboards and reporting systems
- Ensure seamless integration between multiple technology platforms.

3. System Integration & Technology Coordination

- Coordinate with software, hardware, networking, cybersecurity, cloud, AI/ML and infrastructure teams.
- Manage API and system integration activities.
- Ensure interoperability between various third-party systems.
- Review technical architecture and integration dependencies.
- Coordinate data flow between field devices, edge systems, command center platforms and analytics systems.
- Ensure system performance meets defined SLAs and technical specifications.

4. Vendor & Partner Management

- Manage system integrators, technology vendors, OEMs, consultants and implementation partners.
- Cent Departments and Personnel at Senior Leveloordinate with Governm
- Coordinate vendor deliverables, deployment schedules and resource requirements.
- Review vendor technical submissions and implementation plans.
- Monitor vendor performance against contractual commitments and SLAs.
- Escalate and resolve vendor-related issues affecting project timelines.
- Coordinate procurement, installation, configuration and commissioning activities.

5. Field Deployment & Infrastructure

- Coordinate field teams responsible for installation and commissioning.
- Manage deployment of cameras, sensors, communication equipment,



networking equipment and other field infrastructure.
- Coordinate site surveys and readiness assessments.
- Ensure availability of power, connectivity, mounting infrastructure and other dependencies.
- Track installation and commissioning status across multiple locations.
- Ensure adherence to safety and installation standards.

6. Operations & Command Center Readiness

- Develop operational workflows and SOPs for Command Center operations.
- Define incident detection, escalation, response and closure workflows.
- Coordinate operator requirements and workstation configurations.
- Assist in defining roles, responsibilities and escalation matrices.
- Coordinate Command Center staffing and training requirements.
- Conduct operational readiness assessments before Go-Live.
- Ensure the Command Center team is trained on dashboards, applications, incident management and escalation procedures.

7. Testing & Commissioning

- Prepare and execute
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Performance testing
- Network testing
- Security testing
- Failover and disaster recovery testing
- Field device validation
- End-to-end incident simulation
- Coordinate defect identification, prioritization and closure.
- Maintain test reports and acceptance documentation.
- Coordinate final commissioning and Go-Live activities.

8. Project Governance & Reporting

- Establish project governance mechanisms and reporting structures.
- Prepare weekly and monthly project status reports.
- Maintain
- Project plan
- RAID log
- Risk register
- Issue tracker
- Change request register
- Dependency tracker
- Resource pla
- Vendor performance tracker
- Present project status to senior management and client leadership.
- Ensure timely escalation of critical project risks and issues.

9. Budget & Commercial Management

- Track project budgets, expenses and resource utilization.
- Monitor project costs against approved budgets.
- Review vendor quotations, invoices and milestone-based payments.
- Identify cost optimization opportunities.
- Support change-order and variation management.
- Ensure commercial commitments are aligned with project scope.

10. Client & Stakeholder Management

- Serve as the primary project interface for the client.
- Government Departments and Personnel at Senior Level Coordinate with Government
- Understand client objectives, operational requirements and expectations.
- Conduct regular client review meetings.
- Translate business requirements into actionable technology and implementation activities.
- Manage expectations and resolve escalated issues.
- Maintain strong relationships with government, enterprise, technology and operational stakeholders where applicable.

Key Deliverables The Project Manager will be responsible for ensuring:

- Command Center Operations and Management
- Technology systems successfully integrated
- Field infrastructure deployed and commissioned
- Dashboards and monitoring systems operational
- Incident management workflows implemented
- AI/analytics systems operational where applicable
- Network and communication infrastructure operational
- SIT/UAT completed successfully
- User training completed
- SOPs and operational documentation completed




- Go-Live successfully executed
- SLA and KPI framework established
- Project handover completed with complete documentation

Required Technical Knowledge The candidate should have a strong understanding of several of the following:

- Command & Control Centers
- ANPR Cameras
- CCTV / Video Surveillance
- Video Management Systems
- AI Video Analytics
- IoT platforms
- GIS / GPS
- Cloud platforms
- Edge computing
- Networking and communication systems
- Servers and storage
- Data centers
- Cybersecurity
- APIs and system integration
- Dashboard and visualization platforms
- Incident Management Systems
- IT Service Management
- Disaster Recovery / Business Continuity
- High-availability systems
- NOC / SOC / Command Center environments

Key Skills

Project Management

- Project planning and execution
- Program coordination
- Resource management
- Budget management
- Risk management
- Change management
- Vendor management
- Contract/SLA management
- Quality management
- Stakeholder management

Leadership

- Strong team leadership
- Cross-functional coordination
- Decision-making
- Problem-solving
- Conflict resolution
- Negotiation
- Client management
- Crisis and escalation management

Documentation

Ability to prepare and review:

- Project Plans
- SOWs
- Technical Requirement Documents
- BRDs / FRDs
- System Architecture documents
- Method Statements
- Test Plans
- UAT/SIT documents
- SOPs
- SLA/KPI documents
- Risk Registers
- Project Status Reports
- Handover & As-Built Documentation

Qualifications

- Bachelor's degree in Engineering, Computer Science, Information Technology, Electronics, Telecommunications, Project Management or a related discipline.
- PMP / PRINCE2 / Scrum certification will be an advantage.
- ITIL certification will be an advantage.
- Certifications in cloud, networking, cybersecurity or infrastructure will be desirable.

Experience

Preferred candidates should have experience managing large-scale technology projects involving one or more of:

- Integrated Command & Control Centers
- Smart City projects
- City Surveillance
- Safe City projects
- Government technology projects
- Security & surveillance systems
- IoT deployments
- ANPR & CCTV projects
- NOC / SOC / Command Centers
- Transportation Command Centers
- Education or healthcare command centers
- Large enterprise monitoring platforms

Experience managing multi-location deployments with multiple vendors and technology integrations will be highly preferred.

Key Performance Indicators (KPIs)

- Project delivery within agreed timeline
- Budget adherence
- System availability and reliability
- Integration success rate
- UAT and commissioning success
- Vendor SLA compliance
- Issue resolution time
- Risk mitigation effectiveness
- Customer satisfaction
- Operational readiness
- Successful Go-Live and handover

Ideal Candidate The ideal candidate is a technology-oriented project leader who can operate comfortably between business stakeholders, technology teams and field implementation teams. The person should be capable of understanding the overall technology architecture while simultaneously managing people, timelines, vendors, budgets, risks and client expectations.

The candidate must be comfortable working in a high-pressure environment where real-time decisions, rapid issue resolution and robust coordination are critical to successful Command Center operations.

Preferred Traits

Leadership | Ownership | Technology Understanding | Execution Excellence | Problem Solving | Client Management | Crisis Management | Strong Communication | Attention to Detail

📌 Command Center Operations & Project Manager. (Bengaluru)
🏢 Okulr Techminds
📍 Bengaluru