As a Level 2 Support Engineer for Azure Virtual Desktop (AVD), you will provide technical support and maintenance for virtual desktop environments. You will handle escalated issues from Level 1 support, assist in deployments, and ensure smooth operation of AVD infrastructure. This role requires hands-on experience with Microsoft Azure services and a solid understanding of virtual desktop technologies.
Key Responsibilities:
Technical Support & Troubleshooting
- Resolve escalated issues related to AVD session hosts, user profiles, and workspace access.
- Troubleshoot FSLogix profile containers, connectivity issues, and performance bottlenecks.
Deployment & Configuration
- Assist in deploying and configuring AVD host pools, session hosts, and workspaces.
- Support image updates and patching of virtual desktop environments.
Monitoring & Maintenance
- Monitor AVD performance using Azure Monitor and Log Analytics.
- Perform routine health checks and maintenance tasks to ensure system stability.
Security & Access Management
- Manage user access, permissions, and security policies within AVD.
- Support configuration of NSGs, firewalls, and Azure AD roles.
Documentation & Collaboration
- Maintain support documentation, SOPs, and troubleshooting guides.
- Collaborate with L3 engineers and other IT teams to resolve complex issues and improve service delivery.
Required Skills & Experience:
- 3–5 years of experience in IT support, with at least 1–2 years in AVD or VDI environments.
Proficiency in:
- Azure Virtual Desktop (AVD)
- FSLogix profile containers
- Azure IaaS, VNet, NSG configurations
- PowerShell scripting
- Experience with:
- Azure Monitor and Log Analytics
- Citrix or VMware VDI environments
- Familiarity with ITIL processes and ticketing tools like ServiceNow.