WE’RE HIRING | Associate Director – Operations

? Location: Mumbai, India

? Company: Sembridge

Sembridge is looking for an experienced Associate Director – Operations to lead operational excellence, drive business performance, and deliver exceptional client outcomes for their BPO.

Key Responsibilities:

- Lead large-scale operations, ensuring performance against SLAs, KPIs, productivity, and quality targets.
- Drive operational efficiency, process improvement, and cost optimization.
- Manage, mentor, and develop operations leaders and high-performing teams.
- Build strong client relationships and ensure service delivery excellence.
- Drive strategic initiatives, workforce planning, and continuous improvement.

What We’re Looking For:

- Proven leadership experience in an International BPO environment.




- Solid expertise in managing large teams and complex operations.
- Demonstrated success in meeting operational targets and improving business performance.
- Excellent client management, stakeholder engagement, and people leadership skills.
- Strong analytical, problem-solving, and decision-making capabilities.

? Ready to take the next step in your leadership journey? If you have a strong track record in International BPO operations and are ready to make an impact, we’d love to hear from you!

? Apply now or share your profile with us.

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📌 Associate Director of Operations (Mumbai)
🏢 Sembridge
📍 Mumbai