Job Title

Service Desk Support – L2 | UK/US Client Support

Job Summary

We are looking for an experienced Service Desk Support – L2 skilled to provide remote technical support to UK and US clients. The role involves troubleshooting end-user, network, Microsoft 365, VPN, hardware, security, and backup-related issues.

Key Responsibilities
Provide L2 technical support to UK/US clients through remote support and ticketing systems.
Troubleshoot VPN, Wi-Fi, LAN, internet, and network connectivity issues.
Support Microsoft 365, Outlook, Teams, and OneDrive related issues.
Handle current user creation, password resets, access permissions, and basic Active Directory administration.
Troubleshoot desktop, laptop, printer, and hardware issues, including systems that are not powering on.
Troubleshoot virus/malware, software, and system-performance issues.
Handle basic backup-related issues and coordinate with the relevant technical team when required.
Use remote support tools such as AnyDesk, TeamViewer, Microsoft Quick Assist, or similar tools.
Maintain and update service tickets, troubleshooting details, and resolution notes.




Escalate complex issues to L3 / System / Network teams with proper technical information.
Ensure timely resolution of incidents in accordance with defined SLA requirements.
Communicate professionally with international clients and provide regular updates on open issues.

Required Skills
2–5 years of experience in Service Desk / IT Support / Technical Support / L2 Support.
Good knowledge of Windows OS, Microsoft 365, VPN, networking, and hardware troubleshooting.
Basic knowledge of Active Directory, DNS, DHCP, and TCP/IP.
Hands-on experience with remote support tools and ticketing systems.
Positive troubleshooting, problem-solving, and communication skills.
Ability to handle UK/US client interactions professionally.

Qualification

Diploma / B.E. / B.Tech / B.Sc. / BCA / Any relevant IT qualification.

Location

Coimbatore, Tamil Nadu

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:
Cell phone reimbursement

Work Location: In person

📌 It Service Desk Support –uk/us Client Support Gandhipuram
🏢 INDSYS Infotech Services India Private
📍 Gandhipuram