Job Title: Telecaller / Reservation Executive
Department: Front Office / Reservations / Sales
Industry: Hotel and Hospitality
Reports To: Front Office Manager / Sales Manager / Reservation Manager

Key Roles and Responsibilities
Handle incoming and outgoing telephone calls professionally.
Respond to inquiries about room availability, room rates, and hotel facilities.
Explain hotel services, packages, discounts, and special offers to customers.
Make room reservations and confirm bookings.
Follow up with customers regarding inquiries and pending bookings.
Promote hotel services, including restaurants, banquet halls, conference rooms, and event packages.
Maintain customer details, call records, and reservation information.
Coordinate with the front office, sales, and reservation departments.
Handle customer complaints politely and forward complex issues to the appropriate department.
Achieve assigned sales targets and improve customer satisfaction.

Required Skills




Good communication skills in English and the local language.
Pleasant telephone manner and qualified attitude.
Basic computer knowledge, including MS Office and email.
Customer service and sales skills.
Ability to convince customers and follow up on leads.
Valuable listening, problem-solving, and time-management skills.

Qualifications and Experience
Education: Plus Two, diploma, or degree; hospitality qualifications may be preferred.
Experience: Freshers may apply, depending on the hotel.
Languages: English and relevant regional languages.
Additional advantage: Knowledge of hotel reservation software or property management systems (PMS).

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistance
Life insurance
Paid sick time
Paid time off

Work Location: In person

📌 Tele Caller Executive Kerala
🏢 OLIVE HOTELS & RESORTS COCHIN
📍 Kerala