Key Responsibilities
Provide Level 1 & Level 2 technical support for UK clients.
Troubleshoot and resolve escalated issues .
Collaborate with cross-functional teams to ensure timely resolution of client concerns.
Document incidents, solutions, and best practices for knowledge sharing.
Monitor systems and proactively identify potential issues.
Ensure compliance with service-level agreements (SLAs).
Deliver excellent customer service with transparent communication and professionalism.

Requirements
2–10 years of experience in technical support or system administration.
Robust knowledge of networking, operating systems, and enterprise applications.
Ability to analyse and resolve complex technical problems.
Excellent verbal and written communication skills in English.
Experience supporting international clients is highly desirable.
Willingness to work in the 1:00 PM – 10:00 PM IST shift.

Pay: ₹25,000.00 - ₹50,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 /engineer Uk Client Support Andheri East
🏢 Mindware strategic Services
📍 Andheri East