Key Responsibilities
Register incidents/requests from users into the call logging tool (provided by the client) and ensure timely resolution as per defined SLAs.
Provide support for desktop/laptop-related issues and user queries.
Perform system administration tasks including installation, maintenance, upgrades, and general support for desktops/laptops.
Install and manage antivirus solutions on non-vision desktops/laptops.
Carry out patch upgrades on non-vision desktops/laptops.
Configure email accounts and ensure regular updates on all user systems.
Provide first-level support for LAN-related issues.
Support and troubleshoot peripherals such as printers, scanners, etc.
Coordinate with OEM vendors and ISPs for hardware repairs and network/link-related issues.
Install required software and applications on user systems.
Manage IT asset movement and ensure inventory accuracy at all times.




Coordinate with housekeeping to ensure cleanliness and proper maintenance of server rooms and storage areas.
Adhere strictly to all HSEQ safety protocols.

Requirements
Solid knowledge of desktop/laptop troubleshooting and system administration.
Basic understanding of networking (LAN support).
Experience with antivirus management and patch updates.
Valuable communication and coordination skills with vendors and internal teams.
Ability to manage IT assets and maintain accurate inventory records.
Awareness of safety and compliance protocols.

Preferred Qualifications
Diploma/Degree in IT, Computer Science, or a related field.
Relevant experience in IT support or Facility Management Services (FMS)

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 Fms Support Engineer Ahmedabad
🏢 ivalue systech
📍 Ahmedabad