Role and Responsibilities :
Service Reminders & Calling:
Contact customers for scheduled, periodic, free, and paid vehicle service reminders.
Make high-volume daily calls (e.g., target quotas often track 100+ calls per day, fresh calls, and conversion targets for service appointments).
Appointment Generation:
Convert reminder calls into confirmed workshop service appointments.
Coordinate scheduling with Service Advisors and the workshop floor team.
Post-Service & Feedback Follow-ups:
Call customers post-service to collect satisfaction feedback and resolve or escalate complaints.
Data & Reporting:
Maintain and update customer records and CRM/dealership software.
Prepare daily/weekly service marketing and conversion reports for management (Customer Care Manager / General Manager).
Value-Added Services (VAS):
Inform customers about active dealership packages, extended warranties, insurance renewals, and promotional offers.
Contact Person - Kshitija Shinde (HR) +91-XXXXXXXXXX.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Paid sick time

Work Location: In person

📌 Service Marketing Relationship Executive Mumbai (India)
🏢 Velox Motors
📍 India