Guest Reception and Welcome
Welcome guests professionally and courteously.
Assist with guest enquiries and special requests.
Create a positive first impression of the hotel.
2. Check-in and Check-out
Verify guest identification and booking details.
Complete registration and room allocation.
Prepare bills, collect payments, and complete check-out formalities.
3. Room Reservations and Allocation
Handle walk-in, telephone, and online booking enquiries.
Check room availability and rates.
Coordinate room assignments with housekeeping.
4. Guest Services and Information
Explain hotel facilities, restaurant timings, and services.
Arrange taxis, travel desk assistance, and local sightseeing information.
Coordinate requests for housekeeping, maintenance, and room service.




5. Guest Complaints and Problem Solving
Listen to complaints and resolve routine issues.
Escalate responsible complaints to the Front Office Manager.
Follow up to ensure guest satisfaction.
6. Records, Billing and Communication
Maintain guest records and update the hotel management system.
Coordinate with other departments.
Handle telephone calls, emails, billing records, and shift handovers.

Pay: ₹14,000.00 - ₹18,000.00 per month

Advantages:
Food provided
Provident Fund

Work Location: In person

📌 Front Office Executive Receptionist Puri
🏢 SHREE Hotel
📍 Puri