Job Description Summary- Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.Job DescriptionOwn the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge;
still acquiring higherlevel knowledge and skills.Basic understanding of key business drivers;
uses this understandingto accomplish own work.



Positive understanding of how work of own team integrates with other teams and contributes to the area.May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.A job at this level requires positive interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.Desired Characteristics:Robust oral and written communication skills. Ability to document, plan, market, and execute programs.Educational Qualifications:This role requires basic experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience of 5 years). Additional InformationRelocation Assistance Provided: Yes

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