Owns operational health of live CRM processes, driving corrective action on degradation.
Governs incident management so triage, resolution and root cause elimination meet service levels.
Manages change requests in project mode from requirement validation and estimation through build, test, and deployment.
Acts as principal business interface for CRM support and maintenance, owning expectation management
Challenges partner estimates, proposals and commitments against deadlines, best practice, and contractual obligations.
Manages offshore teams for requirement clarity, standards consistency, and accountability.
Drives continuous improvement of ways of working and in house processes across the CRM delivery and support cycle.
Converts recurring incidents into problem records and permanent fixes.
Raises design and code review standards to cut defect leakage.
Incident resolution and change deployment against SLA/KPI thresholds.




Change success with zero emergency rollbacks.
Reduction in recurring incident volume.

Tech Mahindra represents the connected world, offering creative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise . We are a USD 4.9 billion company with 121,840+ specialists across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).

📌 Project Manager Noida
🏢 Tech Mahindra
📍 Noida