Role & responsibilities
Provide L1 technical support to end users.
Troubleshoot Microsoft 365, Teams, Outlook and Windows-related issues.
Handle user access, password and account-related requests.
Log and update incidents/service requests in the ticketing system.
Follow SLA and escalation procedures.
Escalate complex issues to L2/L3 teams.
Maintain proper documentation of incidents and resolutions.
Preferred candidate profile
Candidates from IT Helpdesk / Service Desk / Desktop Support / Microsoft 365 Support backgrounds with 6 Months 1 years of experience can apply.
📌 Microsoft 365 / It Support Engineer Mumbai
🏢 Sm2 Infotech
📍 Mumbai
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