Store Manager Urban Ladder

Locations: Chennai / Coimbatore / Indore / Mumbai
Education: Post Graduate
Experience: 6–10 years, preferably in Retail
Salary: Based on skill set & experience
Industry: Furniture / Home Dcor / Retail
What is the main purpose of this role?

The Store Manager is responsible for the overall success of the Urban Ladder retail store.

The person will manage:
Store sales & revenue
Store operations
Customer experience
Store profitability / P&L;
Inventory
Store team
Employee performance
Customer escalations
Brand experience

In straightforward words:

The Store Manager is the overall owner of the store's sales, operations, customers, team and profitability.
Main Responsibilities

Sales & Revenue

The candidate should be capable of:
Achieving monthly/annual store sales targets
Driving store revenue
Monitoring individual team targets
Identifying ways to increase sales
Improving conversion and customer experience
Taking responsibility for overall store P&L;

Team Management

This is a people-management-heavy role.

The Store Manager will:
Manage Design Consultants / Sales team
Set individual targets
Monitor daily performance




Coach and mentor employees
Motivate the team
Identify training requirements
Improve team productivity
Handle employee-related issues

Customer Experience

Urban Ladder is focused on furniture and home solutions, so the candidate should be comfortable interacting with customers.

They need to:
Handle customer escalations
Understand customer requirements
Ensure excellent customer service
Help customers with product selection
Maintain the Urban Ladder brand experience
Improve customer satisfaction

Inventory & Operations

The Store Manager also monitors:
Stock availability
Inventory cycles
Replenishment
Stock movement
Coordination with Operations/Sourcing teams
Store housekeeping and operational efficiency
Shrinkage / inventory loss

Performance Analysis

The candidate should be comfortable working with numbers and reports.

They will monitor:
Store revenue
Individual employee performance
Target achievement
Operational expenses
Customer satisfaction
Shrinkage
Team engagementRole & responsibilities

Preferred candidate profile

📌 Store Manager/desiogn Consultant Indore (India)
🏢 CIEL HR
📍 India