Role: General Manager,ServiceOperations
Company: Grevol
Location: Delhi NCR Okhla Phase 1
Experience: 8+

What we are looking for
Automotive or EV after sales background; EV or HV systems exposure is a solid plus
Experience with dealer, franchise or partner-run workshop networks.
Working knowledge of warranty processes, workshop KPIs (examples-first-time-fix, comeback rate, CSAT, bay utilization) and MIS-based monitoring.
Comfortable with field travel (ASM about 15 to 20 days a month).
Qualification: BE or Diploma in Automobile, Mechanical or Electrical Engineering. MBA preferred for GM and Network Manager.

What the roles deliver
Development of recent workshop and normalization of service process
Improving the service reach for customer service
Workshop performance against KPI targets, safety (zero HV incidents) and customer satisfaction.
Timely, correctly classified warranty claims and solid supplier and plant coordination.
Parts availability, trained and certified technicians, and healthy partner workshops.
Execution of workshop process audits and workshop performance analysis

📌 General Manager Service Operations New Delhi (India)
🏢 Green Evolve
📍 India