Job Description: Customer Support ExecutiveCompany: CHOSEN by Dermatology

Industry: D2C Skincare & Haircare

Department: Customer Experience

Experience: 1–2 Years

Job Type: Full time

Job SummaryWe are looking for a Customer Support Executive to handle customer queries, resolve order and delivery issues, and provide a positive customer experience across calls, DMs, and social media channels.
Key ResponsibilitiesHandle inbound and outbound customer calls, DMs, and social media queries.
Resolve customer queries related to orders, deliveries, and products.
Follow up on customer cases and ensure timely resolution.
Identify sensitive skin-related concerns and escalate them to the appropriate specialists.
Maintain accurate records of customer interactions and orders.




Coordinate with Medical Queries and Logistics teams to resolve customer issues.
Take ownership of customer satisfaction and ensure proper case closure.
Apply training and feedback to improve customer communication and service quality.
Required Skills & Qualifications1–2 years of experience in customer service or client communication.
Excellent verbal and written English communication skills.
Solid problem-solving and multitasking abilities.
Basic computer skills and familiarity with messaging tools.
Warm, qualified communication and a customer-first mindset.
Ability to handle sensitive customer conversations with care.
Flexibility to work rotational shifts.

📌 Customer Support Executive Chennai
🏢 LOGFIX SCM SOLUTIONS PRIVATE
📍 Chennai