Role & responsibilities

Preferred candidate profile

Roles and Responsibilities
Manage daily last-mile hub operations, including shipment sorting, allocation, dispatch, and delivery.
Monitor delivery performance, productivity, and service-level agreements (SLAs).
Manage delivery executives/riders, including attendance, productivity, and rider availability.
Ensure adequate rider deployment and maintain backup resources to meet daily delivery requirements.
Track shipment status, pending deliveries, failed deliveries, and return-to-origin (RTO) shipments.
Coordinate with central operations and other internal teams to resolve operational issues.
Monitor key performance indicators (KPIs) and prepare daily operational reports.
Handle customer escalations and ensure timely resolution of delivery-related issues.
Ensure compliance with company SOPs, safety standards,



and operational processes.
Maintain hub discipline, operational records, and overall service quality.

Requirements
25 years of experience in logistics, courier, e-commerce, or last-mile delivery operations.
Prior experience managing a delivery hub and a team of riders/delivery executives.
Positive knowledge of the local area and delivery routes in Tirupati.
Solid understanding of shipment movement, rider allocation, delivery performance, and RTO management.
Basic knowledge of MS Excel and operational reporting.
Positive communication, problem-solving, and team-management skills.
Willingness to work in a fast-paced logistics environment.

📌 Hub Incharge Nalgonda (India)
🏢 Shadowfax Technologies
📍 India