Chat Support Executive assists customers, resolves complaints, and answers product questions in real-time via text on company websites, apps, or messaging platforms. They typically manage multiple conversations simultaneously while ensuring high satisfaction and accurate documentation of each interaction. Indeed +2Core Responsibilities
Issue Resolution : Troubleshoot technical issues and guide customers through step-by-step solutions while maintaining a friendly, skilled tone.
Inquiry Handling : Answer questions about pricing, order tracking, returns, and product availability.
Multi-tasking : Manage several live chats at once without compromising the quality or speed of responses.
Documentation : Keep accurate records of customer conversations and feedback in customer support software.
Escalation Management : Identify complex or unresolved issues and route them to the appropriate floor supervisor or specialized team.
Cross-Selling : Suggest relevant upgrades, products, or services that align with the customer's needs, if applicable.
Age criteria 18 to 29 years

Job Types : Full time, Part time, Fresher

Pay: ₹10,164.50 - ₹33,725.59 per month

Work Location: In person

📌 Chat Support Executive Akurdi (India)
🏢 Kiranm Innovation Labs Private
📍 India