Inquiry Management : Responding to customer questions regarding products, services, or orders in a qualified and timely manner.
Issue Resolution : Troubleshooting problems by clarifying complaints, determining the cause, and offering step-by-step solutions.
Escalation Handling : Forwarding complex or unresolved technical issues to the appropriate internal teams (e.g., technical, product, or logistics).
Documentation : Maintaining accurate logs of all customer interactions and transactions within a Customer Relationship Management (CRM) system like Salesforce or Zendesk.
Performance Metrics : Consistently meeting Service Level Agreements (SLAs) , including response time, resolution accuracy, and customer satisfaction (CSAT) scores.
Follow-up : Proactively reaching out to customers to ensure their concerns were fully addressed and they are satisfied with the outcome.
Age criteria 18 to 29 years

Job Types : Full time, Permanent, Fresher

Pay: ₹18,388.57 - ₹34,458.55 per month

Work Location: In person

📌 Email Support Executive Banashankari (India)
🏢 grazitti interactive
📍 India