Full job description

Summary : Manage and nurture relationships with key clients to drive satisfaction, retention, and upsell/cross-sell opportunities. Act as the primary point of contact and ensure client needs are met efficiently.

Key Responsibilities :
Build rapport with recent and existing clients; understand their business goals.
Handle inquiries, complaints, and feedback promptly, turning issues into positive experiences.
Track client interactions in CRM tools (Salesforce, HubSpot, etc.) and maintain accurate records.
Collaborate with sales, product, and support teams to deliver solutions and meet client expectations.
Identify upsell/cross-sell chances and pass leads to sales.

Required Skills :
2+ years in customer service, sales




Excellent communication (verbal & written) and active listening.
Robust problem-solving and negotiation abilities.
Proficiency in CRM software and MS Office.
Ability to multitask and prioritize in a quick-paced environment.

Qualifications :
Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :
Cell phone reimbursement
Paid sick time

Experience :
CRM software: 2 years (preferred)

Work Location: In person

📌 Customer Relationship Executive Irugur Area Coimbatore
🏢 Sanat Enterprises
📍 Coimbatore