Customer Support Executive – Email Process

Company: Snapmint
Job Location: Tonk Phatak, Tonk Road, Jaipur, Rajasthan
Job Type: Full-Time
Process: Customer Support – Email Process
Salary: ₹15,000 – ₹22,000 per month
Work Schedule: Rotational Shifts & Rotational Week Offs

Snapmint is looking for experienced and customer-focused Customer Support Executives to join our Email Support Process. The selected candidates will be responsible for handling customer queries and providing accurate and timely resolutions through email.

Key Responsibilities
Handle customer queries and complaints through email.
Provide accurate information and resolutions according to company policies and SOPs.
Maintain professional and explicit communication with customers.
Identify customer concerns and provide appropriate solutions or escalate issues when required.
Maintain proper documentation and tagging of customer interactions.
Meet quality, productivity, and response-time targets.
Follow company guidelines, processes, and data-privacy policies.




Coordinate with internal teams for issue resolution when required.

Requirements
Graduation is mandatory.
Prior experience in customer support, preferably in an email/non-voice process.
Good written and verbal communication skills.
Valuable written English and email communication skills.
Basic computer knowledge and familiarity with email.
Good typing and multitasking skills.
Ability to understand customer concerns and provide appropriate solutions.
Customer-service-oriented attitude.

Benefits
Salary: ₹15,000 – ₹22,000 per month
Full-time employment
Paid Sick Leave
Rotational week offs
Professional work setting
Career growth and learning opportunities

Contact for Application

Contact Person: Suraj Saini
Phone: +91-XXXXXXXXXX

Location: Tonk Phatak, Tonk Road, Jaipur, Rajasthan

Employment Type: Full time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Support Executive Jaipur
🏢 Snapmint
📍 Jaipur