Job Overview

We are hiring enthusiastic and customer-focused Customer Support Associates for a growing travel and tourism company.

The selected candidates will be responsible for assisting customers with domestic and international holiday packages, hotel reservations, travel bookings, customized itineraries, and general travel-related inquiries.

Freshers and experienced candidates are welcome to apply. Candidates with positive communication skills, basic computer knowledge, and a customer-service mindset are encouraged to apply.

Key Responsibilities
Handle customer inquiries through phone calls, live chat, WhatsApp, and email.
Assist customers with domestic and international holiday packages, hotel bookings, and travel reservations.
Provide accurate information about travel destinations, package inclusions, pricing, and availability.
Understand customer travel requirements, preferences, budgets, and booking needs.
Assist customers with booking confirmations, modifications, cancellations, and refund-related inquiries.
Resolve customer complaints and concerns professionally and efficiently.
Coordinate with internal booking and operations teams to ensure smooth customer service.




Maintain accurate customer records and update booking-related information.
Follow up with customers regarding pending inquiries and booking requests.
Ensure customer satisfaction by providing timely and accurate assistance.

Required Skills
Good verbal and written communication skills.
Basic computer knowledge and typing skills.
Ability to handle customer queries professionally.
Valuable problem-solving and interpersonal skills.
Basic knowledge of MS Office, email, and internet browsing.
Positive attitude and willingness to learn.
Ability to multitask and work in a team.
Previous customer support or travel industry experience is an advantage but not mandatory.

Eligibility Criteria
Freshers and experienced candidates can apply.
Minimum educational qualification: 12th Pass.
Graduates and postgraduates from any stream are eligible.
Basic English and Hindi communication skills.
Customer-oriented approach with valuable listening skills.
Prior experience in BPO, Customer Care, Travel Support, or Hospitality is preferred but not compulsory.

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