Job Title

Customer Care Executive - Outbound Voice Process (Night Shift)

Job Summary

Key Responsibilities
Make outbound calls to customers based on assigned campaigns.
Provide information regarding products, services, offers, or account-related matters.
Handle customer inquiries professionally and efficiently.
Follow call scripts and quality guidelines.
Update customer information accurately in CRM systems.
Maintain call quality standards and achieve productivity targets.
Escalate customer concerns when necessary.
Ensure compliance with company policies and procedures.

Eligibility Criteria
Minimum qualification: 12th Pass / Graduate.
Positive verbal communication skills in English (additional languages are a plus).
Basic computer knowledge and typing skills.
Comfortable working in night shifts.

Required Skills :




Solid communication and interpersonal skills.
Customer-focused attitude.
Ability to work in a quick-paced environment.
Good listening and problem-solving abilities.
Team player with a positive attitude.

Shift Details
Shift : Night Shift
Working Days : 6 Days a Week (Rotational Week Offs, if applicable)
Location : Work from Office

Pay: ₹18,000.00 - ₹28,168.24 per month

Benefits :
Provident Fund

Experience :
International voice process: 1 year (required)

Language :
English (required)

Location :
Noida, Uttar Pradesh (required)

Shift availability:
Night Shift (required)

Work Location: In person

📌 Customer Care Executive Voice Process Outbound Noida (India)
🏢 Kanak Elite Services Private
📍 India