Job Purpose:

This role is responsible for developing and implementing companys total quality management (TQM) strategy with policies, programs & initiatives to ensure that the products & services are of the highest quality.

Key Responsibilities:
Develop, implement, and maintain Total Quality Management (TQM) systems and procedures.
Ensure compliance with industry standards, regulatory requirements, and internal policies.
Assists in the development of systematic approaches for assuring high quality services
Integrates and aligns the processes that will best achieve the desired results
Make continual improvement of products, processes and systems
Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality
Lead continuous improvement initiatives using Lean, Six Sigma, and other quality methodologies.
Manage quality and ISO certification requirements for the organization
Work with internal Audit & Risk Team to highlight process gaps and ensure mitigation plans are put in place




Support the identification & execution of Process improvement projects and manage end-to-end cost optimization
Engaging with cross-functional teams such as Finance, IT, Credit, Marketing and Human Resources on a regular basis to ensure alignment and execution.

Job Requirements:

Qualifications - Post Graduate / MBA

Experience:
8+ years of experience in process improvement, TQM & business excellence within the financial services or NBFC sector.
Functional Competencies
Exp in Identifying key business processes exceptions and bottlenecks
Experience in planning and executing performance & process transformations
Demonstrated ability to implement recent techniques and continuous improvement programs
Robust Knowledge on TQM, Lean, Six Sigma tools and framework

Behavioral Competencies:
Strategic and analytical thinking
Robust communication and interpersonal skills
Problem solving and decision-making skills
People Management & Networking skills

📌 Chief Manager Tqm Total Quality Management Bangalore Bengaluru (India)
🏢 tvs credit services
📍 India