We are looking for experienced specialists to manage customer queries, complaints, and service requests received through social media platforms, ensuring timely resolution and a positive customer experience.
Key Responsibilities:
Handle customer queries, complaints, and service requests across social media platforms.
Monitor customer sentiments and provide real-time responses to protect brand reputation.
Manage Online Reputation Management (ORM) and proactively identify potential escalations.
Coordinate with Sales, Marketing, Risk, Product, Pricing, and Collections teams for issue resolution.
Track pending cases, allocate requests, and ensure resolution within defined SLAs and TATs.
Maintain process documentation and ensure compliance with internal guidelines.
📌 Social Media Customer Support Executive Non Voice Gurgaon New Delhi
🏢 Manpowergroup Services India
📍 New Delhi
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