service requests across multiple communication channels while ensuring a high level of customer satisfaction and adherence to company policies.

Key Responsibilities:
Resolve complaints related to orders, deliveries, returns, refunds, cancellations, and product issues .
Accurately log and update customer interactions in CRM systems.
Follow predefined SOPs, SLAs, and escalation protocols .
Coordinate with internal teams (logistics, warehouse, finance, marketplace team) for issue resolution.
Provide explicit, factual, and policy-aligned responses to customers, including firm communication when required.
Track open cases and ensure closure within defined timelines.
Identify recurring issues and share feedback with management for process improvement.
Maintain confidentiality of customer and company information at all times.

Skills & Qualifications:




Robust verbal and written communication skills (English & Hindi

)
Ability to handle difficult customers with patience and professionalism.
Problem-solving mindset with attention to detail.
Willingness to work on weekends or holidays if required.

Preferred Qualifications:
Prior experience in e-commerce / BPO / customer support .
Knowledge of refund, return, and RTO processes.

Job Types : Full time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Education :
Bachelor's (preferred)

Experience :
work: 1 year (preferred)

Language :
English (required)

Work Location: In person

📌 Customer Care Executive Howrah
🏢 Navvi E Retail
📍 Howrah