Candidate profile
We are looking for a female candidate

Role & responsibilities
Answer all incoming phone calls in a warm, qualified way, and transfer or handle them quickly.
Answer guest enquiries about rooms, tariffs, packages, facilities, availability and directions.
Take and confirm room bookings, festival bookings and event bookings by phone, WhatsApp and walk-in, and keep the booking register or system up to date.
Call back guests and leads who havent confirmed, and remind guests about upcoming stays and payments.
Greet guests at the front desk and handle check-in and check-out, including ID verification and guest records.
Handle guest requests and complaints politely, and pass them on to housekeeping, the kitchen or the manager when needed.
Coordinate with other departments so guest needs are met on time.
Keep accurate records of calls, enquiries, bookings and guest feedback.
Collect payments, issue receipts, and keep the front desk cash and records in order.
Keep the reception area clean, organised and welcoming.
Share guest feedback and recurring questions with management.

📌 Female Receptionist Needed For The Pacific Resort Kolkata
🏢 The Pacific Resort
📍 Kolkata