DESCRIPTION : Position Responsibilities Case & Escalation Management
Provide case management support for items raised by HRA II
Handle escalation management and ensure timely resolution
Making sure all assigned processes are completed in time as per SLA.

Process Management
Execute vendor & payroll reporting (medium complexity)
Manage adjudication processes (medium to high complexity)
Perform manual enrollment/withdrawal processes (medium complexity)

Troubleshooting & Problem Solving
Dive deep and troubleshoot unexpected issues
Identify and share issues related to Perks and vendor support

Process Improvement & Compliance
Drive process improvement enhancements
Perform audits and control points (medium complexity)




Robust problem-solving skills with the ability to dive deep and troubleshooting unexpected issues. - They should have proven experience in case management and a mindset focused on continuous improvement.
They will possess excellent attention to detail, strong communication skills, and the ability to manage multiple priorities effectively.
A proactive approach to identifying issues and implementing solutions is essential for success in this role.

BASIC QUALIFICATIONS :
6+ months of human resources experience
Experience in confidential settings
Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS :
1+ years of human resources experience

📌 Administrator, Bxt, Benefits, Service Excellence Hyderabad
🏢 Amazon Dev Center India - Hyderabad
📍 Hyderabad