Service & Warranty Manager,

Objective:

Lead end-to-end service operations and warranty management to ensure exceptional customer experience, timely issue resolution, high vehicle uptime, and effective dealer service support.

Key Responsibilities:
Manage service operations across the retrofit centre and dealer network.
Oversee warranty claims, approvals, and root cause analysis.
Ensure timely service delivery and adherence to TATs.
Drive service quality, customer satisfaction, and first-time fix rates.
Coordinate spare parts availability for service and warranty.
Train and support dealer technicians on service processes and standards.
Monitor service KPIs and implement continuous improvements.

Key KPIs:
Service TAT
First-Time Fix Rate




Warranty Claim TAT
Warranty Cost %
Customer Satisfaction (CSAT)
Vehicle Repeat Failure Rate
Dealer Service Compliance
Spare Parts Fill Rate

Preferably from:
EV 2W
Automotive service
EV service network
EV component/service organisation

Solid knowledge of:
Battery/BMS
Motor
Controller
DC-DC
Charger
Wiring
Hall sensors
Electrical diagnostics
Multimeter/CAN diagnostics

WhatsApp at +91-XXXXXXXXXX

Pay: ₹500,000.00 - ₹750,000.00 per year

Work Location: In person

📌 Service And Warranty Manager Bommanahalli
🏢 CANWIN HR services
📍 Bommanahalli