About the Role

We are looking for a energetic and target-driven Senior Manager SME Inside Sales to lead a large sales organization and drive revenue growth, customer retention, and account expansion. The role involves managing 2 Assistant Managers and 50–60 associates, building a high-performance culture, and delivering business targets through data-driven sales strategies and effective people leadership.

Key Responsibilities
Own revenue, growth, retention, and productivity targets for the function.
Lead and mentor 2 Assistant Managers and drive performance across 50–60 associates.
Drive account growth through upselling, cross-selling, share-of-wallet gains, and increased order frequency.
Improve customer retention, reduce churn, and strengthen long-term account relationships.
Monitor sales funnel performance, conversion rates, revenue per associate, and key business KPIs.
Drive forecasting, business reviews,



performance management, and continuous process improvement.
Collaborate with Operations, Customer Success, Marketing, and Product teams to enhance customer experience and business outcomes.
Leverage customer insights and analytics to identify growth opportunities and improve platform stickiness.

Requirements
7+ years of experience in Inside Sales, Key Account Management, Account Management, or Customer Retention.
Proven experience managing large sales teams and delivering revenue and growth targets.
Solid expertise in sales funnel management, customer retention, upselling, and cross-selling.
Excellent leadership, analytical, coaching, and stakeholder-management skills.
Ability to thrive in a fast-paced, target-driven workplace.

📌 Senior Inside Sales Manager Non It & Domestic Chandigarh
🏢 Delhivery
📍 Chandigarh