of Job TItle : Customer Care Executive :Kannada & Gujarati

Location : Noida, Sector-57 (Work from office)

Experience : 06 months of experience (Voice/Non-Vpice)

Shift Timings : 6 AM-12 AM (Any 9-hour shift) for both Males & Females

Mandatory Language : Kannada (02-positions) & (Gujarati-05 positions)

Responsibilities :
Handle customer interactions in a qualified manner
Resolve customer queries, complaints, and service requests within defined SLAs
Provide accurate information about products, services, policies, and procedures
Maintain high levels of customer satisfaction through effective communication and problem-solving
Document customer interactions, transactions, and follow-ups in CRM systems
Escalate unresolved issues to the appropriate internal teams as per process guidelines
Adhere to quality standards, compliance requirements, and company policies
Meet individual and team performance metrics such as AHT, CSAT, FCR, and productivity targets
Handle customer objections, de-escalate irate callers,



and ensure positive resolution
Stay updated with process changes, product updates, and training modules
Work collaboratively with team members, supervisors, and quality teams
Maintain confidentiality and data security at all times

Job Types : Full time, Permanent, Fresher

Pay: ₹21,000.00 - ₹28,000.00 per month

Perks :
Health insurance
Provident Fund

Application Question(s):
In how many days can you join, if selected?
Are you fluent in Gujarati?
Are you fluent in Kannada?
How much experience do you have in the BPO Voice process?
When can you attend the walk-in interview (Monday to Saturday
12 PM to 5 PM). Mention the date and time
The offer letter will be issued on the same date as the interview, if selected
This is a 100% work from office role. Not a remote job

Work Location: In person

📌 Kannada & Gujarati Customer Service Executive Noida
🏢 Basebiz Private
📍 Noida