Job Summary : We are looking for a agile Voice Process Associate to handle outbound/inbound calls for US clients. The role involves interacting with customers, resolving queries, and ensuring a high level of customer satisfaction.

Key Responsibilities :
Handle inbound and outbound calls with US customers
Provide accurate information and resolve customer queries
Maintain professional communication and customer service standards
Update customer details in CRM systems
Meet daily/weekly performance and quality targets
Follow company guidelines and compliance policies

Required Skills :
Excellent English communication (verbal & listening)
Basic computer knowledge and typing skills
Ability to work in night shifts (US process)
Valuable problem-solving and interpersonal skills
Prior BPO/voice process experience is an added advantage

Qualification :
Any Graduate / Diploma
Freshers can also apply

Salary : Best in industry + Incentives

Job Types : Full-time, Permanent

Pay: ₹191,085.36 - ₹679,205.14 per year

Advantages :
Commuter assistance
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Sr Process Associate Coimbatore
🏢 Sara infotech
📍 Coimbatore