The Front Office Executive at a travel agency is responsible for welcoming customers, handling travel-related inquiries, providing information about tour packages, assisting with travel bookings, and coordinating with the sales and operations teams. The candidate should have good communication skills, customer service abilities, and a basic understanding of travel and tourism services.

Key Responsibilities

- Welcome customers and provide professional assistance with their travel requirements.
- Handle walk-in customers, telephone calls, WhatsApp inquiries, and emails.
- Explain domestic and international tour packages, holiday destinations, and travel services to customers.
- Assist customers with flight, train, bus, and hotel booking inquiries.
- Provide information about visa assistance, travel insurance, sightseeing, and transportation services.
- Collect customer requirements, prepare quotations, and forward inquiries to the sales team.
- Follow up with prospective customers regarding tour packages and booking confirmations.
- Coordinate with tour operators, hotels, airlines, transport providers, and other travel partners.
- Assist in preparing itineraries, tour proposals, invoices, vouchers, and travel documents.
- Maintain customer databases, booking records, payment details, and inquiry registers.




- Provide customers with booking confirmations, travel schedules, and other relevant information.
- Handle customer feedback, complaints, and post-booking queries professionally.
- Support the sales and operations teams in achieving customer satisfaction and business targets.
- Maintain a clean, organized, and professional reception area.

Qualifications and Experience

- Graduate degree; a degree or diploma in Travel and Tourism is an advantage.
- Experience in a travel agency, ticketing office, hospitality, or customer service is preferred.
- Freshers with good communication and computer skills may also apply.

Required Skills

- Good verbal and written communication skills.
- Basic knowledge of travel and tourism services.
- Familiarity with MS Office, email, internet research, and online booking platforms.
- Knowledge of airline ticketing systems such as GDS (Amadeus, Galileo, or Sabre) is an advantage.
- Valuable customer handling, sales, and follow-up skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and coordinate with customers and travel partners.
- Professional attitude, patience, and willingness to learn.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Desk Executive (Guwahati)
🏢 The BIG Advantage
📍 Guwahati