Job Description: Receptionist / Front Office Executive

Company: A Renowned 5-Star Hotel
Job Location: Gorakhpur, Uttar Pradesh
Department: Front Office
Employment Type: Full-Time

About the Role

A renowned 5-star hotel in Gorakhpur is looking for a professional, well-groomed, and customer-oriented Receptionist / Front Office Executive to join its hospitality team. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to deliver a premium guest experience.

Key Responsibilities:

- Welcome guests warmly and provide qualified front-desk assistance.
- Manage guest check-ins, check-outs, room reservations, and booking enquiries.
- Handle incoming calls, emails, and guest requests efficiently.
- Provide accurate information about hotel facilities, services, room categories, and policies.
- Maintain guest records, registration forms, and front-office documentation.
- Coordinate with housekeeping, food and beverage, and other departments to ensure smooth operations.
- Handle guest complaints and resolve issues professionally and promptly.
- Manage billing, payments, and invoices as per hotel procedures.
- Maintain a clean, organized, and professional reception area.
- Ensure high standards of hospitality, confidentiality, and customer service.

Eligibility Criteriaa:





- Graduate in any discipline; a degree or diploma in Hotel Management or Hospitality will be preferred.
- Prior experience as a receptionist or front-office executive in a hotel is desirable.
- Freshers with excellent communication skills and a professional attitude may also apply.
- Good verbal communication skills in English and Hindi.
- Pleasant personality, professional grooming, and strong interpersonal skills.
- Basic computer knowledge and familiarity with MS Office; hotel management software experience will be an advantage.
- Ability to work in shifts, including weekends and holidays, as required.

Salary & Benefits

- Salary: Negotiable, based on qualifications and experience.
- Opportunity to work with a reputed 5-star hospitality establishment.
- Professional training and career growth opportunities.
- Exposure to premium hospitality standards and guest relations.

Job Location:

Gorakhpur, Uttar Pradesh

How to Apply:

Contact - (phone hidden)

Email - [email protected]

Interested candidates who are passionate about hospitality and customer service are encouraged to apply.

Join a reputed hospitality team and build your career in the luxury hotel industry!

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Hotel Receptionist (Gorakhpur)
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