Job Summary

This role involves working closely with global teams to ensure platform stability, support complex incidents, drive continuous improvements, and maintain high service standards.

Key Responsibilities

- Diagnose and resolve issues involving C# plugins, JavaScript, Dataverse, Power Automate, Azure integrations, and Azure DevOps pipelines
- Lead technical troubleshooting, root cause analysis, and incident resolution
- Convert complex incidents into structured Azure DevOps tasks and bugs
- Mentor and guide support engineers on troubleshooting and best practices
- Review ticket quality, documentation, and escalation standards
- Collaborate with global technical teams on platform support and release management
- Participate in deployment planning, validation, and governance activities
- Review failed deployments and implement preventive measures
- Drive service improvements and reduce recurring incidents through proactive maintenance
- Support critical incidents and provide technical leadership during escalations

Requirements :

- 5+ years of experience with Microsoft Dynamics 365 CE / CRM
- Strong hands-on experience in C#,.NET, Dynamics CE Plugin Development, and Debugging
- Expertise in Dataverse, Power Platform, JavaScript, and Power Automate
- Experience with Azure DevOps, CI/CD pipelines, Pull Requests,



and Release Management
- Experience working in L2/L3 Support, Application Support, or DevOps environments
- Experience mentoring junior or mid-level engineers
- Excellent communication and stakeholder management skills
- Comfortable working in UK-aligned support shifts

Preferred Skills

- Microsoft Certifications such as PL-400, PL-600, MB-210, MB-230, or equivalent
- Experience with ServiceNow, SMAX, Jira Service Management, or similar ITSM tools
- Experience supporting enterprise-scale Dynamics 365 CE environments
- Exposure to Azure Functions, Logic Apps, and middleware integrations
- Knowledge of Dynamics F&O; integrations
- Experience working in offshore/onshore support models

What We Offer

- Salary between ₹12 LPA - ₹14 LPA based on experience and technical expertise
- Hybrid working model
- Opportunity to lead enterprise-scale Microsoft Dynamics initiatives
- Career growth in technical leadership and architecture
- Collaborative and innovation-driven work environment

Job Type : Full time Location : Hyderabad (Hybrid) Shift Timing : 1:30 PM - 10:00 PM IST (UK Support Coverage)

Pay: ₹1,200,000.00 - ₹1,400,000.00 per year

Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad District)

📌 Lead / Senior Dynamics 365 Ce Engineer (Hyderabad)
🏢 Zebulon Consulting
📍 Hyderabad