Job description:

- Troubleshoot basic technical issues related to installation, configuration, and usage.
- Assist senior engineers in debugging, testing, and customer support activities.
- Follow defined support processes, documentation, and SOPs.
- Maintain proper case notes, troubleshooting steps, and resolutions.
- Ensure timely responses and adherence to SLA.
- Learn and develop technical expertise on enterprise IT and security products.

Required Skills and Qualifications

- Bachelor’s degree in IT, Computer Science, Engineering, or related field.
- Basic understanding of Windows, Linux, networking, and troubleshooting concepts.
- Good communication and problem-solving skills.
- Willingness to learn enterprise security and IT products.




- Ability to work in shifts and handle customer interactions professionally.

Essentials

- Communicate clearly and confidently so customers immediately understand what is happening.
- Show empathy, stay qualified, and treat every issue with respect.
- Take full ownership of tickets instead of passing responsibility.
- Manage time effectively by prioritizing issues based on impact and urgency.
- Pay close attention to details to avoid repeat questions or mistakes.

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Technical Support Engineer (Pune)
🏢 BD Software Distribution
📍 Pune