- Operations & Monitoring: Proactively monitor on regular activities; ensure SLA adherence and production stability.
- Incident & Request Management: Manage incidents, service requests, and problem tickets using ServiceNow; perform root cause analysis (RCA) and follow ITIL processes.
- Documentation & Collaboration: Maintain runbooks, SOPs, and knowledge articles; collaborate with development, platform, and business teams.
- Must‑Have Skills
- Experience with PowerBI
- Experience in SQL
- ServiceNow: Experience with incidents, problem, change, and request management, SLA tracking, and RCA documentation.
- Fluent communication in Japanese (Business/Native): JLPT N2