Regional SPOC (Operations) Experience : 5-7 Years Location : Hyderabad, Telangana Industry : Ride-Hailing / Mobility Role Overview Key Responsibilities Process Adherence & Onboarding Governance

- Ensure vendor teams strictly follow defined SOPs, onboarding workflows, and documentation standards.
- Validate vendor adherence to SLA, TAT, and quality benchmarks.
- Escalate any deviations or operational gaps to MSIL and internal teams as required.

Operational Coordination & Issue Management

- Act as the Field SPOC for MSIL for onboarding and operational coordination.
- Collaborate with business teams for process alignment, issue resolution, and on-ground execution support.
- Report operational issues, documentation discrepancies, or compliance concerns in a timely manner.

Documentation, Compliance & Quality Assurance

- Ensure operations partners maintain 100% accuracy and completeness in all driver documents.
- Verify adherence to Local regulations and requirements.
- Conduct regular audits of operations hub to ensure compliance and process integrity.

Performance Tracking & Operational Insights

- Track onboarding funnel metrics such as activation rates, TAT, documentation accuracy, and conversion rates.
- Identify bottlenecks and propose corrective actions to improve operational efficiency.
- Collaborate with MSIL team to maintain accurate dashboards and reporting frameworks.

Field Operations & Driver Support

- Conduct field visits to operations hubs to ensure ground execution quality.
- Assist with resolution of driver-related onboarding issues in coordination with relevant teams.

Cross-Functional Collaboration





- Work closely with MSIL’s internal teams and external Operations teams.
- Ensure alignment between on-ground vendor execution and MSIL policy/procedural frameworks.

Market & Industry Knowledge (Location Focus)

- Strong understanding of Hyderabad’s mobility ecosystem, supply dynamics, and driver behaviour.
- Familiarity with onboarding models for 4 wheelers (mandatory), 3 & 2 wheelers (positive to have).
- Understanding of operations hubs and hyperlocal acquisition models.

Compliance & Governance Expertise

- Knowledge of Telangana transport regulations and commercial vehicle documentation norms.
- Experience managing audit readiness and regulatory compliance requirements.
- Ability to enforce strict adherence to documentation standards and policy guidelines.

Education Qualifications

- Bachelor’s Degree in any discipline — preferably in Business Administration, Operations Management, Engineering, or related fields. MBA - Preferably in Operations, Supply Chain, or General Management.
- Minimum 60% or equivalent CGPA across all education levels (10th, 12th/Diploma, Bachelor’s, Master’s).
- Only full-time, regular education is accepted.
- Average tenure should be 2 years or more.

Must-Have skills

- 5-7 years of experience of City/Supply/Driver operations in Ride-hailing company (Uber, Ola, Rapido or similar).
- Proven experience overseeing third-party onboarding vendors.
- Strong analytical orientation (Excel, dashboards, KPI tracking).
- Ability to manage escalations and coordinate with multiple stakeholders.
- Comfortable with hybrid field + operational governance responsibilities.

📌 Regional Spoc (Operations) (Hyderabad)
🏢 Maruti Suzuki India
📍 Hyderabad