Department : Order Management / Operations Job Title : Order Management Executive Location : Visakhapatnam Reporting To : Operations Manager / Head - Order Management Experience : 2-5 Years Industry Preference : Aluminium Composite Panel (ACP) / Building Materials / Manufacturing

JOB PURPOSE

KEY RESPONSIBILITIES1. Order Processing & Management

- Receive and verify customer/dealer orders from the Sales Team.
- Check order details including customer name, product, colour, finish, thickness, size, quantity, and delivery location .
- Enter and maintain customer orders accurately in ERP/SAP/Order Management System .
- Verify pricing, approved rates, credit status, and other order requirements before processing.
- Track orders from order confirmation to dispatch and delivery.
- Maintain an updated Order Status Tracker .

1. Stock Availability & Allocation

- Check physical and system stock availability against incoming orders.
- Coordinate with the warehouse team for ACP panel/coil stock verification .
- Allocate available stock against confirmed orders.
- Identify stock shortages, excess stock, and reserved materials.
- Coordinate with Purchase/Production for products that are not available in stock.
- Ensure accurate reconciliation between system stock and physical stock .

- ACP Product Knowledge

- Maintain good knowledge of ACP products, including:

- PVDF ACP
- FR ACP
- A2 Fire Rated ACP
- Different thicknesses and sizes
- Colours and finishes
- Standard and customized requirements
- Understand ACP packing, handling, storage, and dispatch requirements.
- Verify product specifications before order confirmation and dispatch.

1. Production Coordination





- Coordinate with the Production Team for pending/short-stock orders.
- Share production requirements based on confirmed customer orders.
- Follow up on production schedules and expected completion dates.
- Communicate production delays or changes to the concerned teams.
- Prioritize orders based on customer commitments and management requirements.

- Dispatch & Logistics Coordination

- Prepare and coordinate daily dispatch plans.
- Coordinate with the warehouse and logistics teams for timely loading and dispatch.
- Verify dispatched quantity against the approved order.
- Coordinate preparation of Delivery Challans, invoices, packing lists, and dispatch documents .
- Track vehicle placement, loading, and dispatch status.
- Follow up with transporters for timely delivery.
- Update Sales and management regarding dispatch and delivery status.

- Sales Coordination

- Act as a coordination point between Sales, Warehouse, Production, Accounts, and Logistics .
- Provide sales teams with real-time updates on:

- Stock availability
- Order status
- Production status
- Dispatch status
- Expected delivery date
- Highlight order-related issues and delays immediately.
- Coordinate with Sales for changes, cancellations, quantity revisions, and urgent orders.

1. Documentation & MIS




- Maintain accurate order records and supporting documents.
- Prepare daily/weekly Order Status Reports .
- Prepare pending order and dispatch reports.
- Track Order-to-Dispatch (OTD) timelines.
- Maintain records of cancelled, hold, pending, and partially dispatched orders.
- Prepare stock requirement reports based on pending orders.
- Support management with order and inventory-related MIS.

REQUIRED SKILLS

- Strong knowledge of ACP warehouse and inventory operations .
- Previous experience as an ACP Warehouse In-Charge is highly preferred.
- Good understanding of ACP products and specifications.
- Solid order processing and coordination skills.
- Good knowledge of Excel - VLOOKUP/XLOOKUP, Pivot Tables, filters, sorting, etc.
- ERP/SAP experience preferred.
- Strong follow-up and problem-solving ability.
- Good communication and interpersonal skills.
- Strong attention to detail.
- Ability to manage multiple orders simultaneously.
- Ability to work under pressure and meet dispatch deadlines.

QUALIFICATION

Graduate / Diploma in Logistics, Supply Chain, Commerce, Operations, or any relevant discipline.

PREFERRED EXPERIENCE

KEY PERFORMANCE INDICATORS (KPIs)

- Order processing accuracy
- Order-to-dispatch turnaround time
- On-time dispatch percentage
- Stock allocation accuracy
- Order status update accuracy
- Pending order reduction
- Dispatch documentation accuracy
- Customer/dealer order fulfilment
- Coordination efficiency with Sales, Warehouse & Production
- Physical vs system stock accuracy

Pay: ₹9,191.10 - ₹47,001.92 per month

Work Location: In person

📌 Order Management Executive (Visakhapatnam)
🏢 Alumze
📍 Visakhapatnam